Below you'll find the answers to our customers' most frequently asked questions. If you have further questions, please email info@shopkateandmari.com and we'll be happy to help!
ORDERING
What if I need to change or cancel my order?
Please email us right away at info@shopkateandmari.com. All orders are made to order and ship 2-6 business days after your order is placed.
Can I customize my order? Absolutely! Just let us know what you have in mind by emailing us at
info@shopkateandmari.com. Custom pieces can not be returned.
CARE OF YOUR KATE AND MARI PIECES
Special Note: Our pieces are handcrafted and there is a possibility of slight variation between pieces.
How do I take care of my Kate and Mari earrings? Our pieces are delicate in nature and require care. We recommend you keep your earrings stored in a cool area in your Kate and Mari dust bag or your jewelry box. Using a soft cloth, you can gently clean our pieces. Keep away from liquids, perfumes as much as possible. Do not use liquid jewelry cleaners to clean costume jewelry.
Do you offer repairs? We offer free repairs within a year of purchase. Please email us at info@shopkateandmari.com for more info.
SHIPPING
How and when are my earrings shipped?
USA: Although our orders typically take 1-2 days to ship, please keep in mind all of our orders are made to order and due to the Coronavirus outbreak may take approximately 2-6 business days to be ready for shipment (unless otherwise stated in the description as ready to ship).
We ship all USA orders as USPS First Class or USPS Priority Shipping. Orders are processed Monday through Friday (Friday orders are shipped on Monday). We ship all of our earrings in a protective duster bag and in a padded envelope or box.
International: We provide shipping to select countries via USPS. Customer is responsible for all customs and duties upon receiving your package. Please note all international orders are final sale and will be not available for returns or exchanges.
What if I typed in the wrong mailing address at checkout? Please notify us right away and we may be able to modify your address.
It's been a few days and I haven't received my order. All USA orders via ground shipping should arrive within 5 business days (after shipping) and priority shipping should arrive within 2-3 business days (after shipping). Please check your USPS tracking information and contact USPS directly for any shipping/tracking inquiries.
International orders may take 1-3 weeks for delivery and can be subject to custom delays. Once your item arrives in your home country, your package will be transferred to your local courier.
RETURNS + EXCHANGES
How do I return my earrings?
We understand it is difficult to purchase accessories online, so please feel free to contact us and ask any questions you may have before purchasing. All returns will be charged a 15% restocking fee due to the handmade nature of all our products. Please carefully review our policies before purchasing.
Items may be exchanged or returned within 7 days of receipt (postmarked). Merchandise should be returned in its’ original condition along with all original packing and invoice. Please indicate on the invoice if you would like an exchange, to receive a store credit for a future purchase, or a refund.
All international orders, custom orders, sale items, discounted bridal and bridesmaids orders cannot be returned. **Due to the Coronavirus outbreak, all bridal and bridesmaids bulk orders placed on or after 3/16/2020 will be eligible for store credits and exchanges. Please notify us of your intent to exchange or receive a store credit for future purchase within 14 days after receiving your order by emailing us at info@shopkateandmari.com.**
Please email your exchange or return request to info@shopkateandmari.com and label your request with your order number.
The customer must pay all shipping fees associated with returning or exchanging an item.
BRIDAL
I am getting married and want my bridesmaids to wear #kateandmari earrings. What should I do? We offer a special discount for bridesmaid orders of 6 pairs or more. Please email us at info@shopkateandmari.com for a custom look and pricing details. If your order doesn't require any custom changes, your discount of 30% will be automatically applied to your cart once you reach 6 or more items.
Can you create earrings in custom colors for my bridesmaids? Yes!
WHOLESALE
I want to carry Kate and Mari earrings in my store. Please send all inquiries via email to Mari Cruz: info@shopkateandmari.com
